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xviii 296-1011-202 Rel. 5.0, Doc. Rev. 02.01
CVX 600 Hardware Installation Guide
Customer Services
Technical Support
In the USA and Canada: If you are within your warranty period or have
purchased a Performance Pack support agreement covering your CVX network,
dial 1-800-758-4827 to contact a Technical Support engineer. If you would like
information regarding Performance Packs, please contact your Nortel Networks
account representative.
Outside the USA: Contact your Regional Nortel Networks Support Prime.
Product Damage
If any part of the CVX 600 is damaged, contact the shipper to conduct an
inspection and prepare a damage report. Save the shipping container and all
packing materials until the inspection and the damage report are completed.
In addition, contact Technical Support as instructed in the previous section so that
arrangements can be made for replacement equipment. Do not return any part of
the shipment until you receive detailed instructions from a technical
representative.
Equipment Problems
If your equipment is not working properly, you should immediately remove it
from the telephone line to prevent any possible damage to the telephone network.
If the telephone company identifies a problem, they may notify you prior to
discontinuing telephone service. After notification, you will be given an
opportunity to correct the problem. You will also be informed of your right to file
a complaint with the Federal Communications Commission (FCC).
If repair or modification is required in order for your equipment to operate
properly, contact Technical Support. All repairs or modifications must be
completed by Nortel Networks or an authorized Nortel Networks representative.