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Troubleshooting_ 113
Original paper jam
while reversing
paper in scanner
The document failed
to activate the duplex
sensor within the
correct time while
reversing the
document.
Lift up the document
input tray and remove the
jammed original. (See
"Clearing original
document jams" on
page 107.)
Paper Jam at the
bottom of duplex
path
Paper has jammed
during duplex printing.
Clear the jam. (See "In
the duplex unit area" on
page 111.)
Paper Jam at the
top of duplex path
Paper has jammed
during duplex printing.
Clear the jam. (See "In
the duplex unit area" on
page 111.)
Paper Jam in exit
area
Paper has jammed in
the fuser area.
Clear the jam. (See "In
exit area" on page 110.)
Paper Jam in MP
tray
Paper misfed from
multi-purpose tray
Clear the jam. (See "In
the multi-purpose tray" on
page 110.)
Paper Jam in tray 1 Paper has jammed in
the feeding area of the
tray.
Clear the jam. (See "In
tray 1" on page 109.)
Paper Jam in tray 2 Paper has jammed in
the feeding area of the
tray.
Clear the jam. (See "In
optional tray 2" on
page 109.)
Paper Jam inside
of duplex path
Paper has jammed
during duplex printing.
Clear the jam. (See "In
the duplex unit area" on
page 111.)
Paper Jam inside
of machine
Paper has jammed in
the registration area.
Clear the jam. (See
"Inside the machine" on
page 110.)
Scanner locking
switch is locked or
another problem
occurred
The CCD (Charged
Couple Device) lock
has been locked.
Unlock the CCD lock.
(See "Front view" on
page 27. ) Or turn off the
machine and on again. If
the problem persists, call
for service.
Sensor failure:
[zzz]. Call for
service
There is a problem in
the sensor signal.
Turn the machine off and
back on again. If the
problem persists, call for
service.
Shake toner
cartridge
The toner supply is
low.
Thoroughly roll the new
cartridge five or six times
to distribute the toner
evenly inside the
cartridge. (See
"Redistributing toner" on
page 107.)
System error: [zzz].
Please turn off
then on
There is a problem in
the system operation.
Turn the machine off and
back on again. If the
problem persists, call for
service.
MESSAGE MEANING
SUGGESTED
SOLUTIONS
This IP address
conflicts with an IP
address already in
use. Check it
The IP address is
used elsewhere.
Check the IP address or
obtain a new IP address.
Toner cartridge is
not compatible.
Check user’s guide
The toner cartridge
you have installed is
not for your machine.
Install a
Samsung-genuine toner
cartridge, designed for
your machine. (See
"Available supplies" on
page 124.)
Toner cartridge is
not installed.
Install it
The toner cartridge is
not installed or the
CRUM (Consumer
Replaceable Unit
Monitor) in the
cartridge is not
properly connected.
Try to install or reinstall
the toner cartridge.
Toner cartridge is
worn. Replace with
new one
The toner cartridge
has run out. The
machine stops
printing.
You can select the option
among Stop, Continue.
If you select Stop, the
machine stops printing. If
you select Continue, the
machine keeps printing,
but the quality cannot be
guaranteed. (See
"Replacing the toner
cartridge" on page 125.)
Toner is empty.
Replace toner
cartridge
The toner cartridge
has reached the end
of its lifespan.
This message appears
when the toner is
completely empty, and
your machine stops
printing. Replace the
toner cartridge with a
Samsung-genuine toner
cartridge. (See
"Replacing the toner
cartridge" on page 125.)
Toner is low. Order
new toner
cartridge
The toner cartridge is
almost empty.
Ensure a replacement
cartridge is in stock. (See
"Redistributing toner" on
page 107.)
MESSAGE MEANING
SUGGESTED
SOLUTIONS