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If Something Goes Wrong
If you need further assistance
❖ Send a message electronically with your questions
directly to our InTouch Center. A representative will
address your situation and contact you
If you need further assistance
If you have followed the recommendations in this chapter and are
still having problems, you may need additional technical
assistance. This section contains the steps to take to ask for help.
Before you call
Since some problems may be related to the operating system or
the program you are using, it is important to investigate other
sources of assistance first.
Try the following before contacting Toshiba:
❖ Review the troubleshooting information in your Windows 98
Second Edition documentation.
❖ If the problem occurs while you are running a program,
consult the program’s documentation for troubleshooting
suggestions. Contact the software company’s technical
support group for their assistance.
❖ Consult your network administrator.
❖ Consult your authorized Toshiba representative, who is your
best source for current information.
Contacting Toshiba
If you still need help and suspect that the problem is hardware-
related, Toshiba offers a variety of resources to help you.
1 Start with accessing Toshiba on the Internet using any Internet
browser by typing:
www.pcsupport.toshiba.com