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Xerox WorkCentre Pro 412 User Guide Page 8-21
Basic Troubleshooting
Faxing Problems Solution Chart
Problem Suggested Solution
Originals are fed diagonally
(skewed)
Ensure the Document Guides are adjusted to the width
of the original that you are sending.
Check the original meets the conditions established for
use with this device.
The original is not being
printed on the paper of the
remote FAX even though it is
being sent
Ensure the originals were placed face-up in the
document feeder or face-down on the document glass.
Originals are not sent even if
operations are carried out
normally
Check that the remote FAX is compatible with your
machine. This machine supports G3 communications
but not G4 communications.
Originals cannot be received
even if [Start] is pressed
Ensure you wait for the bell to ring before picking up the
handset.
Ensure you do not replace the handset before you press
[Start]. When you answer a call using the handset to
receive a FAX, do not replace the handset until you
press [Start] and you hear the phone line switch to the
machine.
Check the telephone cord has not been disconnected.
Check the power plug has not been unplugged from the
power outlet.
Check with the party trying to send the original that there
are no problems with the remote fax.
Paper is not output Ensure the machine has paper loaded.
Check if a paper jam has occurred.
The received original is
printed dark and is illegible
or black stripes are printed
on the original
Check with the party sending the original that the
original is a clean copy.
Check with the party sending the original that the
problem is not due to a fault or operator error at the
remote FAX. For example, dirty scan glass or dirty scan
lamp.
If the same problem occurs even if you make a copy on
your machine, clean the drum using the instructions
located on page 7-11.