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Obtaining Technical Support
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365-360-001R6.0
Issue 1, December 2008
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• Customers in the USA and Canada, call 1-866-LUCENT8, Prompt 3. If you are not
registered, use Prompt 7.
• Customers in other international locations, call +1-510-74 2000 or
+1-410-381-3484
• Alcatel-Lucent Customer Support Web Site: http://www.alcatel-lucent.com/support/
• Alcatel-Lucent Customer Support Web Site: http://support.lucent.com
Support Channel 2: If you have purchased 8950 AAA within the last 90 days, you can
contact Lucent Technologies World-Wide Services (LWS) for email support:
• Alcatel-Lucent Customer Support Web Site: http://support.lucent.com
Important! If you are a first time LWS support user OR if you have not yet
registered your 8950 AAA service contract, contact LWS.
Support Channel 3: If you are evaluating 8950 AAA for purchase or need sales
information or technical support (but do not have a support contract), contact us for:
• Technical support questions, review the 8950 AAA Discussion Forum:
http://www.8950AAA.com/cgi-bin/dcforum/dcboard.cgi
• Pre-sales product questions, send an email to: tech-sales@8950AAA.com
• Sales information, send an email to sales@8950AAA.com
• Queries from Alcatel-Lucent employees, Sales Teams, VARS and Resellers, send an
email to: radius-internal@8950AAA.com
• Other non-technical requests, send an email to: tech-sales@8950AAA.com
How to Comment
To comment on this information product, Online(<http://www.lucent-info.com/comments>http://www.lucent-
info.com/comments/)
email your comments to the Comments Hotline: comments@alcatel-
lucent.com.