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Chapter 13 Troubleshooting 13-17
Troubleshooting
Different types of paper may be loaded in the multi-purpose tray.
❏ Load just one type of paper.
❏ Make sure you are loading paper that meets the paper requirements
for the unit. (1 Chapter 5, Paper Handling)
Transparencies or back print film do not feed correctly.
The transparencies or back print film may not be loaded correctly.
❏ Make sure you load no more than 50 sheets of transparencies or 10
sheets of back print film in the multi-purpose tray.
Repeated paper jams occur.
The paper you are using may be causing the jams.
❏ Be sure to fan the paper stack before loading it in the multi-purpose
tray. This keeps the sheets of paper from sticking together.
(1 p. 2-41)
❏
Check that the paper you are using and your printing environment
are within the specifications of the unit. (1 Chapter 5, Paper Handling)
Envelopes do not load.
Envelopes may not be loaded correctly.
❏ Make sure the envelopes are loaded correctly. (1 p. 5-15)
❏ Make sure there are no more than 10 envelopes in the multi-purpose
tray.
You may need to choose the envelope setting in your printer driver.
❏ Make sure you select the correct envelope size in the Paper dialog
box in your printer driver. (1 MultiPASS Suite Software User’s Guide)
The envelopes you are using may not meet the requirements for the
unit.
❏ Envelopes must be European DL or U.S. Commercial No. 10
envelopes. (1 pp. 5-2, 5-5)