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Chapter 13 Troubleshooting 13-31
Troubleshooting
The MultiPASS C70 suspends printing after each line.
The BJ cartridge print head may have become too hot. If this happens,
the MultiPASS C70 may be slowing its printing speed at the end of
each line to protect the BJ cartridge print head.
❏ Stop your print operation and wait several minutes to allow the unit
to cool. Then start your operation again.
Print jobs vanish or you are printing garbage.
Another Windows
®
application on your PC may be trying to
communicate with the printer port the MultiPASS Server is using.
This conflict can result in strange printing behaviour.
❏ Uninstall or remove the software application.
Make sure the MultiPASS Service (MPService) is loaded.
❏ If the MultiPASS Service icon does not appear on the bottom of your
screen, turn on the MultiPASS Service (MPService). (1 MultiPASS
Suite Software User’s Guide)
The printout curls.
Your page may include a large amount of ink.
❏ Leave the page in the output tray for 30 to 60 seconds to allow the
ink to dry. Then remove the page being careful not to touch the
document tray or extension. Allow the page to dry further, then roll
it in the opposite direction of the curl. (Should you dirty the
document tray or extension when removing the page, wipe them
clean with a clean, soft, lint-free cloth moistened with water or
diluted dishwashing detergent solution.)
Your PC indicates a device time-out.
A device time-out occurs when the PC sends data to the MultiPASS
C70, but the unit does not respond. The MultiPASS C70 may be
unplugged, not connected to the PC, or have a paper jam.
❏ Make sure the MultiPASS C70 is plugged in, and that its parallel
cable is securely attached to the unit and to the PC (1 p. 2-15). Clear
any paper jams (1 p. 13-6), and make sure paper is loaded properly
in the multi-purpose tray. (1 p. 2-40)