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13-32 Tr oubleshooting Chapter 13
Colour Printing and Colour Copying
Problems
The MultiPASS C70 prints only in black. (You are printing from an
application that supports colour printing but your output is black
ink only.)
The MultiPASS printer driver may not be selected.
❏ Make sure the MultiPASS is selected as the default printer in your
application. (1 MultiPASS Suite Software User’s Guide)
The BJ cartridge or a BJ tank may not be installed properly.
❏ Make sure the BJ cartridge and the BJ tank(s) are installed properly.
(1 pp. 2-31, 12-26)
The BJ cartridge print head may need cleaning.
❏ Clean the BJ cartridge print head. (1 p. 12-17)
The application you are using may not support colour printing.
❏ Make sure your application supports colour printing.
Colours are broken or uneven.
The print mode may be wrong.
❏ If you are printing high density graphics on plain paper, set the
Media Type to Coated Paper in the Paper tab of the printer driver.
(1 MultiPASS Suite Software User’s Guide)
If you are printing a thin line with a nonprimary colour, your software
may be telling the unit to place a colour every other dot, with white in
between.
❏ Choose cyan, magenta, yellow, or black instead.
Colours print incorrectly.
The MultiPASS printer driver may not be selected.
❏ Make sure the MultiPASS is selected as the default printer in your
application. (1 MultiPASS Suite Software User’s Guide)