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13-28 Tr oubleshooting Chapter 13
The BJ cartridge or a BJ tank may not be installed properly.
❏ Make sure the BJ cartridge and the BJ tank(s) are installed properly.
(1 pp. 2-31, 12-26)
The BJ cartridge print head may need cleaning.
❏ Clean the BJ cartridge print head. (1 p. 12-17)
The BJ cartridge or the BJ tank(s) may need to be replaced.
❏ Replace the BJ cartridge or the BJ tank(s). (1 pp. 12-19, 12-26)
The application you are printing from may not be set up properly.
❏ Check the PC and the application to make sure they are configured
correctly.
❏ Make sure your application has the MultiPASS C70 selected as the
printer. (1 MultiPASS Suite Software User’s Guide)
The MultiPASS C70 may not be set as the default printer or the
selected printer.
❏ Make sure the MultiPASS C70 is selected as the default or current
printer. (1 MultiPASS Suite Software User’s Guide)
❏ Make sure the MultiPASS Service (MPService) is running.
(1 MultiPASS Suite Software User’s Guide)
The printer driver may be configured with the wrong port.
❏ Make sure the MultiPASS printer driver is configured to use the PC’s
parallel interface port. (1 MultiPASS Suite Software User’s Guide)
The PC’s parallel interface port may be disabled.
❏ Make sure your PC’s CMOS has the primary parallel port set to
LPT1. (Your PC should have a Setup Program that lets you do this.)
See your PC’s documentation.
Another hardware device or software application is attempting to
communicate with the same parallel interface port to which the
MultiPASS C70 is connected.
❏ Disconnect the peripheral device and uninstall or remove any
software associated with this device and any software
communicating with the parallel interface port.