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Chapter 13 Troubleshooting 13-21
Troubleshooting
The multi-purpose tray may be empty.
❏ Make sure paper is loaded in the multi-purpose tray. (1 p. 2-40)
The sending fax machine may not send the CNG signal that tells the
MultiPASS C70 that the incoming signal is a fax.
❏ Some fax machines cannot send the CNG signal that tells your
MultiPASS C70 the incoming signal is from a fax machine. In such
cases, you will have to receive the fax manually.
Cannot receive a document manually.
You may have disconnected the call by pressing the Start/Scan
button or dialling the remote receiving ID after hanging up the
handset or the handset of the telephone or extension phone.
❏ Always press the Start/Scan button or dial the remote receiving ID
before hanging up the handset. Otherwise you will disconnect the call.
Print quality is poor.
You may not be using the correct type of paper.
❏ Make sure you are using paper that meets the paper requirements
for the unit. (1 Chapter 5, Paper Handling)
The BJ cartridge print head may need cleaning.
❏ Clean the BJ cartridge print head. (1 p. 12-17)
The sending fax machine may not be functioning properly.
❏ The sending fax machine usually determines the fax’s quality. Call
the sender and have them make sure the top cover and scanning
glass on their fax machine are clean.
Error Correction Mode (ECM) may be disabled.
❏ Make sure ECM is on. (1 ECM RX, pp. 14-11, 14-12)
Faxes do not print.
The orange tape may not be removed from the BJ cartridge.
❏ Be sure to remove the orange tape from the BJ cartridge before you
install it. (1 p. 2-34)
The BJ cartridge or a BJ tank may not be installed properly.
❏ Make sure the BJ cartridge and the BJ tank(s) are installed properly.
(1 pp. 2-31, 12-26)