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14-8
User Guide for Cisco Digital Media Manager 5.4.x
OL-15762-05
Chapter 14 Configure DMP Wi-Fi Settings
Reference
DMP Network Interfaces
FAQs and Troubleshooting
•
FAQs, page 14-8
FAQs
Q.
What configuration errors might cause the following combination of symptoms to occur simultaneously?
• I cannot ping DMPs on my WLAN.
• I cannot open any instances of DMPDM for DMPs on my WLAN.
• Digital Signs software on my DMM appliance shows that DMPs are rea on my WLAN.
• I can deploy commands and assets from my Digital Signs software to DMPs in my WLAN.
A.
It is likely that your DMPs are configured correctly. Please check for errors in the network security
settings for your WLAN.
Q.
What might prevent my DMPs from connecting to my WLAN or obtaining IP addresses?
A.
The Broadcast SSID setting must be enabled on your wireless access points.
Q.
Why did my DMPs lose their wireless network connectivity?
A.
This can occur after you change SSID settings for your WLAN. Please restart your DMPs to restore
their connections.
Q.
Can I overcome the SSID broadcast requirement if I wait until my DMP is connected before I turn off the
SSID broadcast?
A.
No. Your DMP will lose its connection to your WLAN.
Q.
What prevents my DMPs from receiving IP addresses even after they have associated to my WLAN access point?
A.
This can occur whenever you change SSID settings for your WLAN. Please restart your DMPs to
restore their connections.
Q.
How can my wireless DMP use a static IP address?
A.
Configure your wireless access point to assign the address.
Q.
Why might I see references to TKIP after I configure my DMPs to use WPA2-EAP with AES CCMP?
A.
This is a known issue. Although the Digital Signs software user interface might state that you use
TKIP, your DMP uses WPA2-EAP with AES CCMP successfully, just as you configured it to do.
Table 14-1 Network Interfaces
Category Subcategory Chassis Label
Wired
1
1. Category 5 or better. Maximum length: 328 ft (100 m). For any distance greater than 165 ft (50 m), we recommend that you
use Category 5e or Category 6 certified Ethernet cabling. We do not ship any Ethernet cable with any DMP model. You must
obtain this cable separately.
Gigabit Ethernet (10/100/1000)
•
RJ45
Wireless (WiFi) 802.11b/g Antenna
•
Antenna