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Getting Help 159
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Getting Help
Obtaining Assistance
If you experience a problem with your computer, you can complete the following steps to diagnose
and troubleshoot the problem:
1
See "Troubleshooting" on page 81 for information and procedures that pertain to the problem
your computer is experiencing.
2
See "Dell Diagnostics" on page 83 for procedures on how to run Dell Diagnostics.
3
Fill out the "Diagnostics Checklist" on page 163.
4
Use Dell's extensive suite of online services available at Dell Support (
support.dell.com
) for
help with installation and troubleshooting procedures. See "Online Services" on page 160 for a
more extensive list of Dell Support online.
5
If the preceding steps have not resolved the problem, see "Contacting Dell" on page 164.
NOTE: Call Dell Support from a telephone near or at the computer so that the support staff can assist
you with any necessary procedures.
NOTE: Dell's Express Service Code system may not be available in all countries.
When prompted by Dell's automated telephone system, enter your Express Service Code to route
the call directly to the proper support personnel. If you do not have an Express Service Code, open
the
Dell Accessories
folder, double-click the
Express Service Code
icon, and follow the directions.
For instructions on using the Dell Support, see "Technical Support and Customer Service" on
page 159.
NOTE: Some of the following services are not always available in all locations outside the continental
U.S. Call your local Dell representative for information on availability.
Technical Support and Customer Service
Dell's support service is available to answer your questions about Dell™ hardware. Our support staff
uses computer-based diagnostics to provide fast, accurate answers.
To contact Dell's support service, see "Before You Call" on page 162, and then see the contact
information for your region or go to
support.dell.com
.