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Troubleshooting 97
THROUGH THE Start MENU.
S
CAN THE COMPUTER FOR SPYWARE —
If you are experiencing slow computer performance, you frequently
receive pop-up advertisements, or you are having problems connecting to the Internet, your
computer might be infected with spyware. Use an anti-virus program that includes anti-spyware
protection (your program may require an upgrade) to scan the computer and remove spyware. For
more information, go to
support.dell.com
and search for the keyword
spyware
.
RUN THE DELL DIAGNOSTICS—
See "Dell Diagnostics" on page 83. If all tests run successfully, the error
condition is related to a software problem.
Memory Problems
Fill out the Diagnostics Checklist (see "Diagnostics Checklist" on page 163) as you complete these
checks.
CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the
Product Information Guide
.
I
F YOU RECEIVE AN INSUFFICIENT MEMORY MESSAGE—
• Save and close any open files and exit any open programs you are not using to see if that
resolves the problem.
• See the software documentation for minimum memory requirements. If necessary, install
additional memory (s
ee "Memory Problems" on page 97).
• Reseat the memory modules to ensure that your computer is successfully communicating
with the memory (see "Memory Problems" on page 97).
• Run the Dell Diagnostics (see "Dell Diagnostics" on page 83).
IF YOU EXPERIENCE OTHER MEMORY PROBLEMS—
• Reseat the memory modules (see "Memory Problems" on page 97) to ensure that your
computer is successfully communicating with the memory.
• Ensure that you are following the memory installation guidelines (see "Memory Problems" on
page 97).
• Run the Dell Diagnostics
(see "Dell Diagnostics" on page 83)
.
Network Problems
Fill out the Diagnostics Checklist (see "Diagnostics Checklist" on page 163) as you complete these
checks.
CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the
Product Information Guide
.