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4
Click the
Modems
tab.
5
Click the COM port for your modem.
6
Click
Properties
, click the
Diagnostics
tab, and then click
Query Modem
to verify that the
modem is communicating with Windows.
If all commands receive responses, the modem is operating properly.
ENSURE THAT YOU ARE CONNECTED TO THE INTERNET—
Ensure that you have subscribed to an Internet
provider. With the Outlook Express e-mail program open, click
File
. If
Work Offline
has a
checkmark next to it, click the checkmark to remove it and connect to the Internet. For help,
contact your Internet service provider.
SCAN THE COMPUTER FOR SPYWARE —
If you are experiencing slow computer performance, you frequently
receive pop-up advertisements, or you are having problems connecting to the Internet, your
computer might be infected with spyware. Use an anti-virus program that includes anti-spyware
protection (your program may require an upgrade) to scan the computer and remove spyware. For
more information, go to
support.dell.com
and search for the keyword
spyware
.
Error Messages
Fill out the Diagnostics Checklist (see "Diagnostics Checklist" on page 163) as you complete these
checks.
CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the
Product Information Guide
.
If the message is not listed, see the documentation for the operating system or the program that
was running when the message appeared.
AUXILIARY DEVICE FAILURE—
The touch pad, track stick, or external mouse may be faulty. For an external
mouse, check the cable connection. Enable the Pointing Device option in the system setup
program. If the problem persists, contact Dell (see "Obtaining Assistance" on page 159).
BAD COMMAND OR FILE NAME—
Ensure that you have spelled the command correctly, put spaces in the
proper place, and used the correct pathname.
CACHE DISABLED DUE TO FAILURE—
The primary cache internal to the microprocessor has failed. Contact
Dell (see "Obtaining Assistance" on page 159).
CD DRIVE CONTROLLER FAILURE—
The CD drive does not respond to commands from the computer (see
"Dell Support Utility" on page 86).
DATA ERROR—
The hard drive cannot read the data (see "Dell Support Utility" on page 86).
DECREASING AVAILABLE MEMORY—
One or more memory modules may be faulty or improperly seated.
Reinstall the memory modules and, if necessary, replace them (see "Memory Problems" on
page 97).
DISK C: FAILED INITIALIZATION—
The hard drive failed initialization. Run the hard drive tests in the Dell
Diagnostics (see "Dell Diagnostics" on page 83).