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Troubleshooting 99
•
No service
– The Dell Mobile Broadband Card Utility did not locate a Mobile Broadband
network. Ensure that the signal strength is adequate. Restart the Dell wireless utility or
contact your Mobile Broadband network provider.
•
Check your Mobile Broadband Network Service
– Contact your Mobile
Broadband network service provider to verify coverage plan and supported services.
ACTIVATE YOUR MOBILE BROADBAND CARD—
Before you connect to the Internet, you must activate the
Mobile Broadband service through your cellular service provider. For instructions and for additional
information about using the Dell Mobile Broadband Card Utility, see the user's guide available
through the Windows Help and Support Center (click
Start
→
Help and Support
). The user's
guide is also available on the Dell Support website at
support.dell.com
and on the media included
with your Mobile Broadband card if you purchased the card separately from your computer.
PC Card Problems
Fill out the Diagnostics Checklist (see "Diagnostics Checklist" on page 163) as you complete these
checks.
CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the
Product Information Guide
.
C
HECK THE CARD—
Ensure that the card is properly inserted into the connector.
ENSURE THAT THE CARD IS RECOGNIZED BY WINDOWS—
Double-click the
Safely Remove Hardware
icon in the
Windows taskbar. Ensure that the card is listed.
IF YOU HAVE PROBLEMS WITH A DELL-PROVIDED CARD—
Contact Dell (see "Obtaining Assistance" on
page 159).
IF YOU HAVE PROBLEMS WITH A CARD NOT PROVIDED BY DELL—
Contact the card manufacturer.
Power Problems
Fill out the Diagnostics Checklist (see "Diagnostics Checklist" on page 163) as you complete these
checks.
CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the
Product Information Guide
.
C
HECK THE POWER LIGHT—
When the power light is lit or blinking, the computer has power. If the power
light is blinking, the computer is in standby mode—press the power button to exit standby mode.
If the light is off, press the power button to turn on the computer.
CHARGE THE BATTERY—
The battery charge may be depleted.
1
Reinstall the battery.
2
Use the AC adapter to connect the computer to an electrical outlet.
3
Turn on the computer.