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98 Troubleshooting
www.dell.com | support.dell.com
General
CHECK THE NETWORK CABLE CONNECTOR—
Ensure that the network cable is firmly inserted into both the
network connector on the back of the computer and the network connector.
CHECK THE NETWORK LIGHTS ON THE NETWORK CONNECTOR—
No light indicates that no network
communication exists. Replace the network cable.
RESTART THE COMPUTER AND LOG ON TO THE NETWORK AGAIN.
C
HECK YOUR NETWORK SETTINGS—
Contact your network administrator or the person who set up your
network to verify that your network settings are correct and that the network is functioning.
Wireless Local Area Network (WLAN)
For information about troubleshooting wireless local area networks, see "Wireless Local Area
Network" on page 52.
Mobile Broadband (Wireless Wide Area Network)
NOTE: The Dell Mobile Broadband Card Utility user’s guide is available through the Windows Help and
Support Center. To access the Help and Support Center, click Start
→
Help and Support. You can also
download the Dell Mobile Broadband Card Utility user’s guide from support.dell.com.
NOTE: Remove any network cables from the computer and disable the WLAN card. To disable the WLAN
card, click Start
→
Connect To
→
Wireless Network Connection
→
Disable.
NOTE: The icon appears on the Windows desktop if the computer has a Dell Mobile Broadband
card installed. Double-click the icon to launch the utility. Once the utility has launched, the icon appears
in the notification area.
C
ANNOT CONNECT—
The Dell Mobile Broadband Card must be activated on the network in order to
connect. Once the Dell Mobile Broadband Card Utility has been launched, position the mouse
over the icon in the taskbar to read the status of the connection. If the status indicates the
mobile broadband card is not activated, see "Activate your Mobile Broadband card" on page 99 for
more information. If problems persist, contact your Mobile Broadband service carrier for details on
your plan.
CHECK YOUR MOBILE BROADBAND NETWORK SERVICE—
Contact your Mobile Broadband service carrier to
verify coverage plan and supported services.
CHECK THE STATUS IN THE DELL MOBILE BROADBAND CARD UTILITY—
Click the icon on the Windows
desktop to launch the utility. Check the status in the main window:
•
No card detected
– Restart the computer and launch the utility again.
•
Radio Off
– Ensure the Mobile Broadband card is enabled by viewing the status in the
Dell Mobile Broadband Card Utility. If the card is disabled, enable the Mobile Broadband
card by clicking the
Turn Rad io O n
button in the main screen of the Dell Mobile Broadband
Card Utility.
•
Searching
– The Dell Mobile Broadband Card Utility has not yet located a Mobile
Broadband network. If the searching state persists, ensure that the signal strength is adequate.