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Troubleshooting 101
AC Power Loss While the Computer Is Docked
If a computer loses AC power while docked to the Dell D/Dock or Dell D/Port, the computer
immediately goes into low-performance mode.
Printer Problems
Fill out the Diagnostics Checklist (see "Diagnostics Checklist" on page 163) as you complete these
checks.
CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the
Product Information Guide
.
NOTE: If you need technical assistance for your printer, contact the printer’s manufacturer.
E
NSURE THAT THE PRINTER IS TURNED ON.
C
HECK THE PRINTER CABLE CONNECTIONS—
• See the printer documentation for cable connection information.
• Ensure that the printer cables are securely connected to the printer and the computer.
TEST THE ELECTRICAL OUTLET—
Ensure that the electrical outlet is working by testing it with another
device, such as a lamp.
VERIFY THAT THE PRINTER IS RECOGNIZED BY WINDOWS—
1
Click the
Start
button, click
Control Panel
, and then click
Printers and Other Hardware
.
2
Click
View installed printers or fax printers
.
If the printer is listed, right-click the printer icon.
3
Click
Properties
and click the
Ports
tab. For a parallel printer, ensure that the
Print to the
following port(s):
setting is
LPT1 (Printer Port)
. For a USB printer, ensure that the
Print to
the following port(s):
setting is
USB
.
REINSTALL THE PRINTER DRIVER—
See the printer documentation for instructions.
Scanner Problems
Fill out the Diagnostics Checklist (see "Diagnostics Checklist" on page 163) as you complete these
checks.
CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the
Product Information Guide
.
NOTE: If you need technical assistance for your scanner, contact the scanner’s manufacturer.
C
HECK THE SCANNER DOCUMENTATION—
See the scanner documentation for setup and troubleshooting
information.
UNLOCK THE SCANNER—
Ensure that your scanner is unlocked if it has a locking tab or button.