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86 Troubleshooting
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If you cannot resolve the error condition, contact Dell (see "Obtaining Assistance" on
page 159).
NOTE: The Service Tag for your computer is located at the top of each test screen. If you contact
Dell, technical support will ask for your Service Tag.
3
If you run a test from the
Custom Test
or
Symptom Tree
option, click the applicable tab
described in the following table for more information.
4
When the tests are completed, if you are running the Dell Diagnostics from the
Drivers and
Utilities
media
,
remove the media.
5
When the tests are complete, close the test screen to return to the
Main
Menu
screen. To exit
the Dell Diagnostics and restart the computer, close the
Main
Menu
screen.
Dell Support Utility
The Dell Support Utility is installed on your computer and available from the Dell Support icon on
the taskbar or from the
Start
button. Use this support utility for self-support information, software
updates, and health scans of your computing environment.
Accessing the Dell Support Utility
Access the Dell Support Utility from the Dell Support icon on the taskbar or from the
Start
menu.
If the Dell Support icon does not appear in your taskbar:
1
Click the
Start
button and point to
Programs
.
Tab Function
Results Displays the results of the test and any error conditions
encountered.
Errors Displays error conditions encountered, error codes, and the
problem description.
Help Describes the test and may indicate requirements for
running the test.
Configuration Displays your hardware configuration for the selected
device.
The Dell Diagnostics obtains configuration information
for all devices from system setup, memory, and various
internal tests, and it displays the information in the device
list in the left pane of the screen. The device list may not
display the names of all the components installed on your
computer or all devices attached to your computer.
Parameters Allows you to customize the test by changing the test
settings.