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CLEAN THE DRIVE OR DISK.
E
NSURE THAT THE CD IS SNAPPED ONTO THE SPINDLE.
C
HECK THE CABLE CONNECTIONS.
C
HECK FOR HARDWARE INCOMPATIBILITIES.
R
UN THE DELL DIAGNOSTICS—
See "Dell Diagnostics" on page 83.
Media drive problems
NOTE: High-speed media drive vibration is normal and may cause noise, which does not indicate a
defect in the drive or the media.
NOTE: Because of different regions worldwide and different disc formats, not all DVD titles work in all
DVD drives.
Problems writing to a CD/DVD-RW drive
CLOSE OTHER PROGRAMS—
The CD/DVD-RW drive must receive a steady stream of data when writing.
If the stream is interrupted, an error occurs. Try closing all programs before you write to the
CD/DVD-RW.
TURN OFF STANDBY MODE IN WINDOWS BEFORE WRITING TO A CD/DVD-RW DISC—
Search for the keyword
standby
in the Windows Help and Support Center for information on power management modes. To access
the Help and Support Center, click
Start
→
Help and Support
.
CHANGE THE WRITE SPEED TO A SLOWER RATE—
See the help files for your media creation software.
If you cannot eject the CD, CD-RW, DVD, or DVD+RW drive tray
1
Ensure that the computer is shut down.
2
Straighten a paper clip and insert one end into the eject hole at the front of the drive; push
firmly until the tray is partially ejected.
3
Gently pull out the tray until it stops.
If you hear an unfamiliar scraping or grinding sound
• Ensure that the sound is not caused by the program that is running.
• Ensure that the disk or disc is inserted properly.
Hard drive problems
ALLOW THE COMPUTER TO COOL BEFORE TURNING IT ON—
A hot hard drive may prevent the operating system
from starting. Try allowing the computer to return to room temperature before turning it on.
RUN CHECK DISK—
1
Click the
Start
button and click
My Computer
.
2
Right-click
Local Disk C:
.