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Exatron 3000B
www.exatron.com 1-3 Chapter 1 Introduction
Exatron Support Services
Toll-Free Telephone Customer Service Line
For factory technical support, call 1-800-EXA-TRON, between 8:00 A.M. and 5:00 P.M. Pacific time,
Monday through Friday. When calling, please have your E
XATRON
equipment close at hand, along with
the following information:
z
The
exact wording
of any messages that appeared on your handler display.
z
A description of what happened and what you were doing when the problem occurred.
z
A description of how you tried to solve the problem.
Standard Warranty
All E
XATRON
products are under warranty for one year from the date of purchase. E
XATRON
agrees to
repair any mechanical or electrical assembly, subassembly, or entire unit which fails during normal use
within its first year. The Customer agrees to follow the recommended maintenance procedure as defined
in the User's Manual.
E
XATRON
DOES NOT warrant test contactors. Handler test contactors are fragile and may be easily
ruined by operator abuse. E
XATRON
uses the finest materials available in our contactor designs.
All warranty work must be performed at the E
XATRON
factory or at an authorized Representative Service
location. As described on the following page, in-house service by our customers is encouraged.
E
XATRON
does not warrant the following:
1. Damage caused by improper packaging of equipment returned to E
XATRON
for repair.
2. Damage caused by the freight forwarder.
3. Damage caused by acts of God: flood, fire, earthquake, etc.
4. Damage caused by equipment connected to improper power line voltages.
5. Operator abuse.
6. Interface hardware not manufactured by E
XATRON
.
7. Test contactors.
8. Damage caused by equipment connected to improper air supply: contaminated with oil, water,
dirt, etc.
Customer In-House Service
Except in the case of Laser Marking Systems, E
XATRON
encourages customer in-house equipment
service and tries to make in-house service as easy as possible to perform. There are no "Void Warranty"
warning stickers on E
XATRON
handlers. E
XATRON
will even honor the warranty on a unit when an in-house
repair attempt leads to further damage to the unit. By using the built-in diagnostic software and diagnostic
tools, it is usually possible for the operator to isolate a problem quickly and effect a repair.