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Virus and attack definitions updates and registration FortiCare Service Contracts
FortiGate-100 Installation and Configuration Guide 101
There are no special tunneling requirements if you have configured an override server
address to connect to the FDN.
Push updates are not supported if the FortiGate must connect to the Internet through
a proxy server.
Registering FortiGate units
After purchasing and installing a new FortiGate unit, you can register the unit using
the web-based manager by going to System > Update > Support, or by using a web
browser to connect to http://support.fortinet.com and selecting Product Registration.
Registration consists of entering your contact information and the serial numbers of
the FortiGate units you or your organization have purchased. Registration is quick and
easy. You can register multiple FortiGate units in a single session without re-entering
your contact information.
Once registration is completed, Fortinet sends a Support Login user name and
password to your email address. You can use this user name and password to log on
to the Fortinet support web site to:
• View your list of registered FortiGate units
• Register additional FortiGate units
• Add or change FortiCare Support Contract numbers for each FortiGate unit
• View and change registration information
• Download virus and attack definitions updates
• Download firmware upgrades
• Modify registration information after an RMA
Soon you will also be able to:
• Access Fortinet user documentation
• Access the Fortinet knowledge base
All registration information is stored in the Fortinet Customer Support database. This
information is used to make sure that your registered FortiGate units can be kept up to
date. All information is strictly confidential. Fortinet does not share this information
with any third party organizations for any reason.
This section describes:
• FortiCare Service Contracts
• Registering the FortiGate unit
FortiCare Service Contracts
Owners of a new FortiGate unit are entitled to 90 days of technical support services.
To continue receiving support services after the 90 day expiry date, you must
purchase a FortiCare Support Contract from an authorized Fortinet reseller or
distributor. Different levels of service are available so you can purchase the support
that you need. For maximum network protection, Fortinet strongly recommends that
all customers purchase a service contract that covers antivirus and attack definition
updates. See your Fortinet reseller or distributor for details of packages and pricing.