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Error/Status Messages
In the event that a printer error occurs, the Elite 21 printer will display an error message on its
LCD display. The display may also show other status or warning messages alerting you as to
the status of the printer. This section covers the list of potential LCD error or status messages
and describes their meaning in more detail.
Error Message
Error
Duplex unit
Error
Upper bin unit
Error
Face-up bin
Error
Envelope Feeder
Service required
Fuser error
Service required
ROS motor error
Service required
Main motor error
Service required
Fan motor error
Service required
NVM error
Paper feed jam
Paper path jam
Description
The duplex unit has been removed after power on. Restart
printer.
The upper bin is not installed and has been selected. Install
upper bin, or send job to standard bin.
The face-up bin is open while the upper bin is selected. Close
face-up bin, or send job to standard bin.
The envelope feeder is not installed and has been selected.
Install envelope feeder, or choose another paper source.
The fusing unit is operating outside its normal temperature
range. Restart printer, contact service if error persists.
The ROS (laser) unit of the printer is experiencing an error.
Restart printer, contact service if error persists.
The main motor of the printer is experiencing an error. Restart
printer, contact service if error persists.
The fan motor of the printer is experiencing an error. Restart
printer, contact service if error persists.
The NVM (non-volatile memory) of the printer is experiencing an
error. Restart printer, contact service if error persists.
Paper has jammed while feeding. See “Paper Jams,” next
section.
Paper has jammed in the paper path of the printer. See “Paper
Jams,” next section.