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Repeating marks
White spots
Toner smears when
rubbed
The paper path is dirty.
The toner cartridge is old or
damaged.
Print several blank sheets.
Replace the toner cartridge.
The paper is out of
specification.
The toner cartridge is old or
damaged.
Replace the paper with
recommended media.
Replace the toner cartridge.
The paper is moist.
The paper is out of
specification.
The front cover is not fully
closed.
Remove the moist paper
and load new, dry paper.
Replace the paper with
recommended media.
Close the front cover
properly.
Description
Possible Cause
Solution
Black page
The toner cartridge is old or
damaged.
The high voltage power
supply may be defective.
Replace the toner cartridge.
Contact GCC Technical
Support, your dealer or an
authorized GCC service
center.