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86 Troubleshooting and maintaining Back to TOC
Starting troubleshooting
Start here to find the information you need. Choose one of these
general groups of issues, and then choose one of that group’s more
specific issues.
The scanner or software is not working.
A message is on the scanner or the computer. Follow the
directions in the message to resolve the issue.
There is no message. See "Resolving issues that did not
generate messages" on page 87.
There is an error message on the front panel liquid crystal
display (LCD). See "Resolving scanner messages" on page 87.
The quality of resulting scans is not what I expected.
Scanned images do not look good. See "Resolving issues with
scanned images" on page 91.
Printed copies do not look good. See "Resolving issues with
printed copies" on page 93.
Text on images is not editable. See "Resolving issues with
editable text" on page 96.
Slides or negatives do not look good. See "Resolving issues
with slides and negatives" on page 95.
Scans are not arriving at the destination I choose.
See "Resolving issues sending to destinations" on page 97.
I am having an issue with the HP Scanjet Transparency Adapter
(XPA) or the HP Scanjet Automatic Document Feeder (ADF).
Pages are jammed in the ADF. See "Clearing jams from the
ADF" on page 102.
There is an issue with the ADF, other than pages jamming. See
"Resolving issues with the ADF" on page 101.
There is an issue with the XPA. See "Resolving issues with the
XPA" on page 100.