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98 Troubleshooting and maintaining Back to TOC
When printing copies from the scanner or the HP Scanjet Copy
Utility, I cannot choose the printer I want.
Scan the item to the HP Precisionscan Pro software and print from
there.
When printing copies, I can only make multiple copies of one page
at a time (I cannot collate copy).
Even if you are using an ADF, each page is treated as a separate
job. You can make multiple copies of one page, but not multiple
copies of different pages and collate them.
When I try to print from the HP Precisionscan Pro software, the Print
command is unavailable.
If the Editable Text (OCR), Text and Image, or Black & White
Scalable output type is selected, the Print command is
unavailable. Choose a different output type and then print.
When I choose the Scan To button on the scanner, the image does
not appear in the software.
A cable might be loose. Check that the interface cable is
securely connected.
You might have accidentally turned off the preview feature.
Check this setting on the Scanner tab in the Preferences of the
HP Precisionscan Pro software. See "Setting preferences" on
page 68.
Check that the HP Precisionscan Pro software is the program
set to start when you press the Scan To button ( ). See
"When I choose Scan To on the scanner, the image does not
appear in the software." on page 89 for steps.
I tried to scan an image into an existing file, but the scanned image
appeared in a new file instead.
Some programs only allow scanned images to be placed in new
files. Cut and paste the image into the file you want. Or, save the
scanned image as a file and import it into the other program.
When I try to send a scanned image using the Scan To command on
the Scan menu of the HP Precisionscan Pro software, the program I
want does not appear.
The HP Precisionscan Pro software might not recognize the
program as a destination. Do one of the following:
Save the scanned image in a file type the other program uses,
and then open the file in the other program.
Copy and paste or drag-and-drop the image into the other
program.
Reinstall the program that is not being recognized. This might
allow the HP Precisionscan Pro software to recognize it.
I want to start scanning from another program, such as my word-
processing program, so I can bring an image into my open file, but
I cannot start the scan.
The other program must be TWAIN or Windows Imaging
Application (WIA)-compliant. If you cannot find a command such as
Acquire or Insert, check the documentation for the program to see
if it is compliant. If not, do one of the following in the HP
Precisionscan Pro software:
Save the scanned image as a file and then insert the file into the
other program.
Click Scan To from the Scan menu, and choose a program.
Copy and paste or drag-and-drop the image into the other
program.