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174 Solving problems with the printer
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Basic troubleshooting checklist
If you are experiencing problems with the printer, this checklist may
help identify the cause of the problem.
● Is the printer connected to power?
● Is the printer in the
READY
state?
● Are all necessary cables connected?
● Are any messages displayed on the control panel?
● Were recently replaced toner cartridges installed correctly? Was
the pull tab on the cartridge removed?
● Were recently installed consumable items (fuser kit, transfer kit,
imaging drum kit) installed correctly?
● Is the power switch (standby button) pushed in?
If you cannot find solutions to printer problems in this guide, contact
an HP service and support center. (See “Support information” on
page 250.)
For additional information on installation and setup of the printer, see
the getting started guide for this printer.