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Chapter 9 185
Media-handling problems
Use only media that meets the specifications outlined in the
HP LaserJet Printer Family Paper Specification Guide.
For media specifications for this printer, see “Supported media
weights and sizes” on page 67.
Printer feeds multiple sheets
Cause Solution
The input tray is overfilled. Remove excess media from the input tray.
The media is not under the tabs in the input
tray (Trays 2 and 3).
Open the input tray and verify that the media is
seated under the metal tabs.
Print media is sticking together. Remove media, flex it, rotate it 180 degrees or
flip it over, and then reload it into the tray.
Note: Do not fan media. Fanning can cause
static electricity, which can cause media to
stick together.
Media does not meet the specifications for this
printer.
Only use media that meets the media-use
specifications for this printer (see “Supported
media weights and sizes” on page 67).
Printer feeds incorrect page size
Cause Solution
Thecorrectmediasizeisnotloadedinthe
input tray.
Load the correct size media in the input tray.
Thecorrectmediasizeisnotselectedinyour
software application or printer driver.
Select the correct media size from your
software application or printer driver.
ThecorrectmediasizeforTray1isnot
selected in the printer control panel.
From the control panel, select the correct
media size for Tray 1 (only available with
TRAY=CASSETTE
).
Media-size knob is incorrectly set (Tray 3). Verify that the media-size knob on the side of
Tray 3 is set to the proper media size.