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214 Solving problems with the printer
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Software application problems
Unable to change system selections through software
Cause Solution
System software changes are locked out by
the printer control panel.
See Chapter 6
“Printer Interfaces”. Consult
with your network administrator.
Your software application does not support
system changes.
See the documentation for your software
application.
The correct printer driver is not loaded. Load the correct printer driver.
The correct application driver is not loaded. Load the correct application driver.
Unable to select a font from the software
Cause Solution
The font is not available in your software
application.
See the documentation for your software
application.
Unable to select colors from the software
Cause Solution
Your software application does not support
color.
See the documentation for your software
application.
Color mode is not selected in your software
application or printer driver.
Select color mode instead of grayscale or
monochrome mode.
The correct printer driver is not loaded. Load the correct printer driver.
Printer driver does not recognize Tray 3 or the Duplex Printing Accessory
Cause Solution
The printer driver has not been configured to
recognize Tray 3 or the duplex printing
accessory.
See the online Help for the printer driver for
instructions on how to configure the driver to
recognize printer accessories.
The accessory may not be installed. Verify that the accessory is properly installed.