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• If you have an answering machine on the same phone line with the printer, you
might have one of the following problems:
◦ Your answering machine might not be set up correctly with the printer.
◦ Your outgoing message might be too long or too loud to allow the printer to
detect fax tones, and the sending fax machine might disconnect.
◦ Your answering machine might not have enough quiet time after your
outgoing message to allow the printer to detect fax tones. This problem is
most common with digital answering machines.
The following actions might help solve these problems:
◦ When you have an answering machine on the same phone line you use for
fax calls, try connecting the answering machine directly to the printer as
described in
Case I: Shared voice/fax line with answering machine.
◦ Make sure the printer is set to receive faxes automatically. For information
on setting up the printer to receive faxes automatically, see
Receive a fax.
◦ Make sure the Rings to Answer setting is set to a greater number of rings
than the answering machine. For more information, see
Set the number of
rings before answering.
◦ Disconnect the answering machine and then try receiving a fax. If faxing is
successful without the answering machine, the answering machine might
be causing the problem.
◦ Reconnect the answering machine and record your outgoing message
again. Record a message that is approximately 10 seconds in duration.
Speak slowly and at a low volume when recording your message. Leave at
least 5 seconds of silence at the end of the voice message. There should
be no background noise when recording this silent time. Try to receive a fax
again.
NOTE: Some digital answering machines might not retain the recorded
silence at the end of your outgoing message. Play back your outgoing
message to check.
• If the printer shares the same phone line with other types of phone equipment,
such as an answering machine, a computer dial-up modem, or a multi-port
switch box, the fax signal level might be reduced. The signal level can also be
reduced if you use a splitter or connect extra cables to extend the length of your
phone. A reduced fax signal can cause problems during fax reception.
To find out if other equipment is causing a problem, disconnect everything
except the printer from the phone line, and then try to receive a fax. If you can
receive faxes successfully without the other equipment, one or more pieces of
the other equipment is causing problems; try adding them back one at a time
and receiving a fax each time, until you identify which equipment is causing the
problem.
• If you have a special ring pattern for your fax phone number (using a distinctive
ring service through your telephone company), make sure that the Distinctive
Ring feature on the printer is set to match. For more information, see
Change
the answer ring pattern for distinctive ring.
Solve fax problems 141