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Step 3 - Run the Wireless Network Test
For wireless networking issues, run the Wireless Network Test. To print a Wireless
Network Test page, touch right arrow
, touch Network, touch Wireless, and then
select Wireless Network Test. If a problem is detected, the printed test report will
include recommendations that might help solve the problem.
Advanced wireless troubleshooting
If you have tried the suggestions provided in the Basic troubleshooting section and are
still unable to connect to your printer to the wireless network, try the following
suggestions in the order presented:
•
Step 1: Make sure your computer is connected to your network
•
Step 2: Make sure that the printer is connected to your network
•
Step 3: Check to see if the firewall software is blocking communication
•
Step 4: Make sure the printer is online and ready
•
Step 5: Make sure the wireless version of the printer is set as the default printer
driver (Windows only)
•
Step 6: Make sure the HP Network Devices Support service is running (Windows
only)
•
Step 7: Add hardware addresses to a wireless access point (WAP)
Step 1: Make sure your computer is connected to your network
To check a wired (Ethernet) connection
▲ Many computers have indicator lights beside the port where the Ethernet cable
from the router connects to your computer. Usually there are two indicator lights,
one that is on and another that blinks. If your computer has indicator lights, check
to see if the indicator lights are on. If the lights are not on, try reconnecting the
Ethernet cable to the computer and the router. If you still do not see lights, there
might be a problem with the router, the Ethernet cable, or your computer.
NOTE: Macintosh computers do not have indicator lights. To check the
Ethernet connection on a Macintosh computer, click System Preferences in
the Dock, and then click Network. If the Ethernet connection is working
correctly, Built-in Ethernet appears in the list of connections, along with the IP
address and other status information. If Built-in Ethernet does not appear in
the list, there might be a problem with the router, the Ethernet cable, or your
computer. For more information, click Help in the window.
Solve wireless problems (some models only) 147