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• Solution 5: Check for a paper jam
•
Solution 6: Service the printer
Solution 1: Restart the printer
Solution: Turn off the printer, and then unplug the power cord. Plug the power
cord back in, and then press the Power button to turn on the printer.
Cause: The printer experienced an error.
If this did not solve the issue, try the next solution.
Solution 2: Make sure the paper is loaded correctly
Solution: Make sure that the paper is loaded correctly in the input tray.
For more information, see:
Load media
Cause: The paper was not loaded correctly.
If this did not solve the issue, try the next solution.
Solution 3: Check the print settings
Solution: Check the print settings.
• Check the paper type setting to make sure it matches the type of paper loaded
in the input tray.
• Check the print quality setting and make sure it is not set too low.
Print the image with a high print quality setting, such as Best or Maximum dpi.
Cause: The paper type or print quality settings were set incorrectly.
If this did not solve the issue, try the next solution.
Print troubleshooting 93