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Solve network problems
General network troubleshooting
• If you are unable to install the HP software, verify that:
◦ All cable connections to the computer and the printer are secure.
◦ The network is operational and the network hub is turned on.
◦ All applications, including virus protection programs, spyware protection
programs, and firewalls, are closed or disabled for computers running
Windows.
◦ Make sure the printer is installed on the same subnet as the computers that use
the printer.
◦ If the installation program cannot discover the printer, print the network
configuration page and enter the IP address manually in the installation
program. For more information, see
Understand the network configuration
page.
• If you are using a computer running Windows, make sure that the network ports
created in the printer driver match the printer IP address:
◦ Print the printer’s network configuration page.
◦ Click Start, then click Printers or Printers and Faxes.
- Or -
Click Start, click Control Panel, and then double-click Printers.
◦ Right-click the printer icon, click Properties, and then click the Ports tab.
◦ Select the TCP/IP port for the printer, and then click Configure Port.
◦ Compare the IP address listed in the dialog box and make sure it matches the
IP address listed on the network configuration page. If the IP addresses are
different, change the IP address in the dialog box to match the address on the
network configuration page.
◦ Click OK twice to save the settings and close the dialog boxes.
Problems connecting to a wired network
• If the Network light on the printer control panel does not turn on, make sure that all
of the “General network troubleshooting” conditions are met.
• Though it is not recommended that you assign the printer with a static IP address,
you might resolve some installation problems (such as a conflict with a personal
firewall) by doing so.
To reset the printer's network settings
1. Touch Network, touch Restore Network Defaults, and then select Yes. A
message appears stating that the network defaults have been restored.
2. Touch Reports, and then select Print Network Configuration Page to print the
network configuration page and verify that the network settings have been reset.
Troubleshoot installation issues 157