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• Messages that appear when the situation occurs
• Answers to these questions:
◦ Has this situation happened before?
◦ Can you re-create it?
◦ Did you add any new hardware or software to your computer at about the time
that this situation began?
◦ Did anything else occur prior to this situation (such as a thunderstorm or
moving the printer)?
Phone support period
One year of phone support is available in North America, Asia Pacific, and Latin
America (including Mexico).
Chapter 8
78 Solve a problem