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Solve copy problems..............................................................................................................124
No copy came out.............................................................................................................125
Copies are blank...............................................................................................................125
Documents are missing or faded......................................................................................125
Size is reduced.................................................................................................................126
Copy quality is poor .........................................................................................................126
Copy defects are apparent...............................................................................................126
The printer prints half a page, then ejects the paper........................................................127
Paper mismatch................................................................................................................127
Solve scan problems..............................................................................................................127
Scanner did nothing..........................................................................................................128
Scan takes too long..........................................................................................................128
Part of the document did not scan or text is missing........................................................129
Text cannot be edited.......................................................................................................129
Error messages appear....................................................................................................130
Scanned image quality is poor ........................................................................................130
Scan defects are apparent...............................................................................................131
Solve fax problems.................................................................................................................131
The fax test failed.............................................................................................................132
Solve problems using HP Web sites and services.................................................................143
Solve problems using HP Web services...........................................................................144
Solve problems using HP Web sites................................................................................144
Solve photo (memory card) problems....................................................................................144
The printer cannot read the memory card........................................................................144
The printer cannot read photos on the memory card.......................................................145
Solve wired (Ethernet) network problems...............................................................................145
General network troubleshooting......................................................................................145
Network port created does not match printer IP address (Windows)...............................146
Solve wireless problems (some models only)........................................................................146
Basic wireless troubleshooting (some models only).........................................................146
Advanced wireless troubleshooting..................................................................................147
Step 1: Make sure your computer is connected to your network................................147
Step 2: Make sure that the printer is connected to your network...............................148
Step 3: Check to see if the firewall software is blocking communication....................149
Step 4: Make sure the printer is online and ready......................................................150
Step 5: Make sure the wireless version of the printer is set as the default printer
driver (Windows only).................................................................................................150
Step 6: Make sure the HP Network Devices Support service is running
(Windows only)...........................................................................................................151
Step 7: Add hardware addresses to a wireless access point (WAP)..........................151
Configure your firewall to work with printers...........................................................................152
Solve printer management problems......................................................................................153
EWS cannot be opened....................................................................................................154
Troubleshoot installation issues.............................................................................................155
Hardware installation suggestions....................................................................................155
Hardware tips..............................................................................................................155
Make sure the ink cartridges are correctly installed...................................................155
HP software installation suggestions................................................................................156
Solve network problems...................................................................................................157
Understand the Printer Status Report....................................................................................158
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