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Troubleshooting information
This chapter contains troubleshooting information for the HP All-in-One. Specific
information is provided for installation and configuration issues, and some operational
topics. For more troubleshooting information, see the onscreen Help that came with
your software.
Many issues are caused when the HP All-in-One is connected to the computer using a
USB cable before the HP All-in-One software is installed on the computer. If you
connected the HP All-in-One to your computer before the software installation screen
prompts you to do so, you must follow these steps:
Troubleshooting common setup issues
1. Disconnect the USB cable from the computer.
2. Uninstall the software (if you have already installed it).
3. Restart your computer.
4. Turn off the HP All-in-One, wait one minute, then restart it.
5. Reinstall the HP All-in-One software.
Caution Do not connect the USB cable to the computer until prompted by the
software installation screen.
For information about uninstalling and reinstalling the software, see Uninstall and
reinstall the software.
See the list below for information on other topics covered in this chapter.
Additional troubleshooting topics in this User Guide
● Setup troubleshooting: Contains information on hardware setup, software
installation, and fax setup troubleshooting information.
● Operational troubleshooting: Contains information on issues that might occur
during normal tasks when using the HP All-in-One features.
Additional sources of information are also available for helping you troubleshoot
issues you might have with the HP All-in-One or HP Photosmart Software. See Find
more information.
If you are unable to solve the problem using the onscreen Help or HP websites, call
HP Support using the number for your country/region.
View the Readme file
You might want to refer to the Readme file for information on system requirements
and possible installation problems.
● From a Windows computer, you can access the Readme file by clicking Start,
pointing to Programs or All Programs, pointing to HP, pointing to OfficeJet All-
In-One 6300 series, and then clicking Readme.
● From a Mac, you can access the Readme file by double-clicking the icon located
in the top-level folder of the HP All-in-One software CD-ROM.
User Guide
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Troubleshooting