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Back view of the HP All-in-One
1 Telephone wall jack
2 Use the phone cord supplied in the box with the HP All-in-One to connect to the
"1-LINE" port
2. After you have connected the phone cord to the port labeled 1-LINE, run the
fax test again to make sure it passes and the HP All-in-One is ready for faxing.
3. Try to send or receive a test fax.
● Make sure you use the phone cord that came with the HP All-in-One. If you
do not use the supplied phone cord to connect from the telephone wall jack
to the HP All-in-One, you might not be able to send or receive faxes. After
you plug in the phone cord that came with the HP All-in-One, run the fax test
again.
● If you are using a phone splitter, this can cause faxing problems. (A splitter is
a two-cord connector that plugs into a telephone wall jack.) Try removing the
splitter and connecting the HP All-in-One directly to the telephone wall jack.
The "Using Correct Type of Phone Cord with Fax" test failed
Solution
● Make sure you used the phone cord supplied in the box with the HP All-in-
One to connect to the telephone wall jack. One end of the phone cord should
be connected to the port labeled 1-LINE on the back of the HP All-in-One
and the other end to your telephone wall jack, as shown below.
Chapter 11
118
HP Officejet 6300 All-in-One series
Troubleshooting