Filter
Top Products
information, see Case C: Set up the HP All-in-One with a PBX phone system
or an ISDN line.
● If the HP All-in-One shares the same phone line with a DSL service, the DSL
modem might not be properly grounded. If the DSL modem is not properly
grounded, it can create noise on the phone line. Phone lines with poor sound
quality (noise) can cause faxing problems. You can check the sound quality
of the phone line by plugging a phone into the telephone wall jack and
listening for static or other noise. If you hear noise, turn off your DSL modem
and completely remove power for at least 15 minutes. Turn the DSL modem
back on and listen to the dial tone again.
Note You might notice static on the phone line again in the future. If
the HP All-in-One stops sending and receiving faxes, repeat this
process.
If the phone line is still noisy, contact your telephone company. For
information on turning your DSL modem off, contact your DSL provider for
support.
● If you are using a phone splitter, this can cause faxing problems. (A splitter is
a two-cord connector that plugs into a telephone wall jack.) Try removing the
splitter and connecting the HP All-in-One directly to the telephone wall jack.
The HP All-in-One is having problems sending a manual fax
Solution
Note This possible solution applies only in the countries/regions that
receive a 2-wire phone cord in the box with the HP All-in-One, including:
Argentina, Australia, Brazil, Canada, Chile, China, Colombia, Greece,
India, Indonesia, Ireland, Japan, Korea, Latin America, Malaysia, Mexico,
Philippines, Poland, Portugal, Russia, Saudi Arabia, Singapore, Spain,
Taiwan, Thailand, USA, Venezuela, and Vietnam.
● Make sure the telephone you use to initiate the fax call is connected directly
to the HP All-in-One. To send a fax manually, the telephone must be
connected directly to the port labeled 2-EXT on the HP All-in-One, as shown
below.
User Guide
123
Troubleshooting