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Do not load curled or wrinkled paper, or paper with bent or torn edges, into the input
tray.
If paper does become jammed in your device, follow these instructions to clear the
paper jam.
Clear paper jams
If the paper was loaded in the input tray, you might need to clear the paper jam from
the rear door.
Paper can also jam in the automatic document feeder. Several common actions can
cause paper to jam the automatic document feeder:
● Placing too much paper in the document feeder tray. The document feeder tray
holds a maximum of 35 sheets of plain paper.
● Using paper that is too thick or too thin for the HP All-in-One.
● Trying to add paper to the document feeder tray while the HP All-in-One is
feeding pages.
To clear a paper jam from the rear door
1. Press in the tab on the left side of the rear door to release the door. Remove the
door by pulling it away from the HP All-in-One.
Caution Trying to clear a paper jam from the front of the HP All-in-One
can damage the print mechanism. Always access and clear paper jams
through the rear door.
2. Gently pull the paper out of the rollers.
Caution If the paper tears when you are removing it from the rollers,
check the rollers and wheels for torn pieces of paper that might be
remaining inside the device. If you do not remove all the pieces of paper
from the HP All-in-One, more paper jams are likely to occur.
3. Replace the rear door. Gently push the door forward until it snaps into place.
4. Press OK to continue the current job.
To clear a paper jam in the automatic document feeder
1. Lift the cover of the automatic document feeder.
Chapter 11
128
HP Officejet 6300 All-in-One series
Troubleshooting