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I received a message on the display about a paper jam or a blocked carriage
Solution If either a paper jam or blocked carriage error message appears on
the display, there might be some packing material inside the HP All-in-One. Look
inside the device, including the print cartridge door. The shipping lock might still
be in place on the left side of the HP All-in-One. Remove and recycle or discard
the orange shipping lock.
After you remove the orange shipping lock, turn off the HP All-in-One, and then
turn it on again.
Software installation troubleshooting
If you encounter a problem during software installation, see the topics below for a
possible solution. If you encounter a hardware problem during setup, see Hardware
setup troubleshooting.
During a normal installation of the HP All-in-One software, the following events occur:
1. The HP All-in-One software CD-ROM runs automatically.
2. The software installs.
3. Files are copied to your computer.
4. You are requested to connect the HP All-in-One to your computer.
5. A green OK and check mark appear on an installation wizard screen.
6. You are requested to restart your computer.
7. The Fax Setup Wizard (Windows) or Fax Setup Utility (Mac) runs.
8. The registration process runs.
If any of these things did not occur, there might be a problem with the installation.
To check the installation on a Windows computer, verify the following:
● Start the HP Solution Center and check to make sure the following buttons
appear: Scan Picture, Scan Document, Send a Fax. If the icons do not appear
immediately, you might need to wait a few minutes for the HP All-in-One to
connect to your computer. Otherwise, see Some of the buttons are missing in the
HP Solution Center (Windows).
● Open the Printers dialog box and check to see that the HP All-in-One is listed.
● Look in the system tray at the far right of the Windows taskbar for an HP All-in-
One icon. This indicates that the HP All-in-One is ready.
User Guide
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Troubleshooting