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The Printer Not Found screen appears during installation
Cause A firewall, anti-virus, or anti-spyware application is preventing the HP All-
in-One from accessing your computer.
Solution Temporarily disable the firewall, anti-virus, or anti-spyware, and
uninstall and then reinstall the HP All-in-One software. You can re-enable your
firewall, anti-virus, or anti-spyware application after installation is complete. If you
see firewall pop-up messages, you must accept or allow the pop-up messages.
For more information, see the documentation provided with the firewall software.
Cause A Virtual Private Network (VPN) is preventing the HP All-in-One from
accessing your computer.
Solution Temporarily disable the VPN before proceeding with the installation.
Note The HP All-in-One functionality will be limited during VPN sessions.
Cause The Ethernet cable is not plugged in to the router, switch, or hub, or the
cable is defective.
Solution Reinsert the cables. Or, if necessary, try a different cable.
Cause The HP All-in-One is assigned an AutoIP address instead of DHCP.
Solution The HP All-in-One is not connected properly to the network.
Check the following:
● Make sure all cables are connected properly and securely.
● If the cables are connected properly, your access point, router, or home
gateway might not be sending an address. If this is the case, you might need
to reset the HP All-in-One.
● Make sure the HP All-in-One is on the correct network.
Cause The HP All-in-One is on the wrong subnet or gateway.
Solution Print a network configuration page, and verify that the router and
HP All-in-One are on the same subnet and gateway. For more information, see
the onscreen Help that came with the HP All-in-One.
Cause The HP All-in-One is not turned on.
Solution Turn on the HP All-in-One.
Fax setup troubleshooting
This section contains fax setup troubleshooting information for the HP All-in-One. If
the HP All-in-One is not set up properly for faxing, you might experience problems
when sending faxes, receiving faxes, or both.
User Guide
115
Troubleshooting