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Setup troubleshooting
This section includes installation and configuration troubleshooting tips for some of the
most common issues associated with hardware, software, and fax setup.
Hardware setup troubleshooting
Use this section to solve any problems you might encounter while setting up the
HP All-in-One hardware.
The HP All-in-One will not turn on
Cause The HP All-in-One is not properly connected to a power supply.
Solution
● Make sure the power cord is firmly connected to both the HP All-in-One and
the power adaptor. Plug the power cord into a grounded power outlet, surge
protector, or power strip.
1 Power connection
2 Power cord and adaptor
3 Grounded power outlet
● If you are using a power strip, make sure the power strip is on. Or, try
plugging the HP All-in-One directly into a grounded power outlet.
● Test the power outlet to make sure it is working. Plug in an appliance that
you know works, and see if the appliance has power. If not, then there might
be a problem with the power outlet.
● If you plugged the HP All-in-One into a switched outlet, make sure the switch
is on. If it is switched to on but still does not work, then there might be a
problem with the power outlet.
Cause You pressed the On button too quickly.
Solution The HP All-in-One might not respond if you press the On button too
quickly. Press the On button once. It might take a few minutes for the HP All-in-
Chapter 11
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HP Officejet 6300 All-in-One series
Troubleshooting