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The "Fax Connected to Active Telephone Wall Jack" test failed
Solution
● Check the connection between the telephone wall jack and the HP All-in-One
to make sure the phone cord is secure.
● Make sure you use the phone cord that came with the HP All-in-One. If you
do not use the supplied phone cord to connect from the telephone wall jack
to the HP All-in-One, you might not be able to send or receive faxes. After
you plug in the phone cord that came with the HP All-in-One, run the fax test
again.
● Make sure you have correctly connected the HP All-in-One to the telephone
wall jack. Using the phone cord supplied in the box with the HP All-in-One,
connect one end to your telephone wall jack, then connect the other end to
the port labeled 1-LINE on the back of the HP All-in-One. For more
information on setting up the HP All-in-One for faxing, see Fax setup.
● If you are using a phone splitter, this can cause faxing problems. (A splitter is
a two-cord connector that plugs into a telephone wall jack.) Try removing the
splitter and connecting the HP All-in-One directly to the telephone wall jack.
● Try connecting a working phone and phone cord to the telephone wall jack
that you are using for the HP All-in-One and check for a dial tone. If you do
not hear a dial tone, contact your telephone company and have them check
the line.
● Try to send or receive a test fax. If you can send or receive a fax
successfully, there might not be a problem.
After you resolve any problems found, run the fax test again to make sure it
passes and the HP All-in-One is ready for faxing.
The "Phone Cord Connected to Correct Port on Fax" test failed
Solution Plug the phone cord into the correct port.
1. Using the phone cord supplied in the box with the HP All-in-One, connect
one end to your telephone wall jack, then connect the other end to the port
labeled 1-LINE on the back of the HP All-in-One.
Note If you use the 2-EXT port to connect to the telephone wall jack,
you will not be able to send or receive faxes. The 2-EXT port should
only be used to connect other equipment, such as an answering
machine or a telephone.
User Guide
117
Troubleshooting