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adding them back one at a time and rerunning the test each time, until
you identify which piece of equipment is causing the problem.
– If the Fax Line Condition Test fails without the other equipment,
connect the HP All-in-One to a working phone line and continue
reviewing the troubleshooting information in this section.
● If you are using a phone splitter, this can cause faxing problems. (A splitter is
a two-cord connector that plugs into a telephone wall jack.) Try removing the
splitter and connecting the HP All-in-One directly to the telephone wall jack.
● Make sure you use the phone cord that came with the HP All-in-One. If you
do not use the supplied phone cord to connect from the telephone wall jack
to the HP All-in-One, you might not be able to send or receive faxes. After
you plug in the phone cord that came with the HP All-in-One, run the fax test
again.
After you resolve any problems found, run the fax test again to make sure it
passes and the HP All-in-One is ready for faxing. If the Fax Line Condition test
continues to fail and you experience problems faxing, contact your telephone
company and have them check the phone line.
The display always shows Phone Off Hook
Solution You are using the wrong type of phone cord. Make sure you are using
the phone cord that came with the HP All-in-One to connect the device to your
phone line. For more information, see The "Using Correct Type of Phone Cord
with Fax" test failed.
Solution Other equipment that uses the same phone line as the HP All-in-One
might be in use. Make sure extension phones (phones on the same phone line,
but not connected to the HP All-in-One) or other equipment are not in use or off
the hook. For example, you cannot use the HP All-in-One for faxing if an
extension phone is off the hook, or if you are using a computer dial-up modem to
send e-mail or access the Internet.
The HP All-in-One is having problems sending and receiving faxes
Solution Make sure the HP All-in-One is turned on. Look at the display on the
HP All-in-One. If the display is blank and the On light is not lit, the HP All-in-One
is turned off. Make sure the power cord is firmly connected to the HP All-in-One
and plugged into a power outlet. Press the On button to turn on the HP All-in-One.
After turning on the HP All-in-One, HP recommends you wait five minutes before
sending or receiving a fax. The HP All-in-One cannot send or receive faxes while
it is initializing after being turned on.
Solution
● Make sure you used the phone cord supplied in the box with the HP All-in-
One to connect to the telephone wall jack. One end of the phone cord should
User Guide
121
Troubleshooting