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Distinctive Ring feature on the HP All-in-One is set to match. For more
information, see Change the answer ring pattern for distinctive ringing.
The HP All-in-One cannot send faxes, but can receive faxes
Solution
● The HP All-in-One might be dialing too fast or too soon. You might need to
insert some pauses in the number sequence. For example, if you need to
access an outside line before dialing the phone number, insert a pause
following the access number. If your number is 95555555, and 9 accesses
an outside line, you might insert pauses as follows: 9-555-5555. To enter a
pause in the fax number you are typing, press Redial/Pause, or press the
Space (#) button repeatedly, until a dash (-) appears on the display.
You can also send the fax using monitor dialing. This enables you to listen to
the phone line as you dial. You can set the pace of your dialing and respond
to prompts as you dial. For more information, see Send a fax using monitor
dialing.
● The number you entered when sending the fax is not in the proper format or
the receiving fax machine is having problems. To check this, try calling the
fax number from a telephone and listen for fax tones. If you cannot hear fax
tones, the receiving fax machine might not be turned on or connected, or a
voice mail service could be interfering with the recipient's phone line. You
can also ask the recipient to check the receiving fax machine for any
problems.
Fax tones are recorded on my answering machine
Solution
● When you have an answering machine on the same phone line you use for
fax calls, try connecting the answering machine directly to the HP All-in-One
as described in Fax setup. If you do not connect the answering machine as
recommended, fax tones might be recorded on your answering machine.
● Make sure the HP All-in-One is set to receive faxes automatically and that
the Rings to Answer setting is correct. The number of rings to answer for
the HP All-in-One should be greater than the number of rings to answer for
the answering machine. If the answering machine and the HP All-in-One are
set to the same number of rings to answer, both devices will answer the call
and fax tones will be recorded on the answering machine.
● Set your answering machine to a low number of rings and the HP All-in-One
to answer in the maximum number of rings supported. (The maximum
number of rings varies by country/region.) In this setup, the answering
machine will answer the call and the HP All-in-One will monitor the line. If the
HP All-in-One detects fax tones, the HP All-in-One will receive the fax. If the
call is a voice call, the answering machine will record the incoming message.
For more information, see Set the number of rings before answering.
Chapter 11
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HP Officejet 6300 All-in-One series
Troubleshooting