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Obtain electronic support
To find support and warranty information, go to the HP web site at www.hp.com/support. This website provides
information and utilities that can help you correct many common printer problems. If prompted, select your
country/region, and then click Contact HP for information about calling for technical support.
This web site also offers technical support, drivers, supplies, ordering information and other options such as:
• Access online support pages.
• Send HP an email message for answers to your questions.
• Connect with an HP technician by using online chat.
• Check for HP software updates.
You can also obtain support from the HP software for Windows or Mac OS X, which provide easy, step-by-step
solutions to common printing problems. For more information, see
Printer management tools.
Support options and availability vary by printer, country/region, and language.
HP support by phone
The phone support numbers and associated costs listed here are those in effect at time of publication and are
applicable only for calls made on a land line. Different rates may apply for mobile phones.
For the most current HP list of telephone support numbers and call costs information, see
www.hp.com/support.
During the warranty period, you may obtain assistance from the HP Customer Care Center.
NOTE: HP does not provide telephone support for Linux printing. All support is provided online at the
following web site:
https://launchpad.net/hplip. Click the Ask a question button to begin the support process.
The HPLIP web site does not provide support for Windows or Mac OS X. If you are using these operating
systems, see
www.hp.com/support.
This section contains the following topics:
•
Before you call
•
Phone support period
•
Telephone support numbers
•
After the phone support period
Before you call
Call HP support while you are in front of the computer and the printer. Be prepared to provide the following
information:
• Model number
• Serial number (located on the back or bottom of the printer)
• Messages that appear when the situation occurs
• Answers to these questions:
◦ Has this situation happened before?
◦ Can you re-create it?
◦ Did you add any new hardware or software to your computer at about the time that this situation
began?
◦ Did anything else occur prior to this situation (such as a thunderstorm or moving the printer)?
Phone support period
One year of phone support is available in North America, Asia Pacific, and Latin America (including Mexico). To
determine the duration of phone support in Europe, the Middle East, and Africa, go to
www.hp.com/support.
Standard phone company charges apply.
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