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◦ Windows: Open the HP printer software. For more information, see Open the HP printer software
(Windows). In the window that appears, select Print, Scan & Fax or Print & Scan, and then select
Scan a Document or Photo under Scan.
◦ Mac OS X: Open HP Utility. For more information, see
HP Utility (Mac OS X). Under Scan Settings,
click Scan to Computer, and ensure that Enable Scan to Computer is selected.
Scan takes too long
• Check the settings
◦ Scanning with higher scan resolution takes longer and results in larger file sizes. Use high resolutions
only when necessary. Lower the resolution to scan more quickly.
◦ If you acquire an image through TWAIN on Windows computers, you can change the settings so that
the original scans in black and white. See the on-screen Help for the TWAIN program for information.
You can also change scan settings to black and white in the HP scanning software for Mac.
• Check the status of the printer
◦ If you sent a print or copy job before you tried to scan, the scan starts if the scanner is not busy.
However, the printing and scanning processes share memory, which means that the scan might be
slower.
Part of the document did not scan or text is missing
• Check the original
◦ Make sure that you loaded the original correctly. For more information, see
Load an original on the
scanner glass or Load an original in the automatic document feeder (ADF).
◦ If you scanned the document from the ADF, try scanning the document directly from the scanner
glass. For more information, see
Load an original on the scanner glass.
◦ Colored backgrounds can cause images in the foreground to blend into the background. Try adjusting
the settings before you scan the original, or try enhancing the image after you scan the original.
• Check the settings
◦ Make sure that the input paper size is large enough for the original that you are scanning.
◦ If you are using the HP Printer Software, the default settings in the HP Printer Software might be set to
automatically perform a specific task other than the one that you are attempting. See the on-screen
Help for the HP Printer Software for instructions about changing the properties.
Text cannot be edited
• Make sure that the OCR has been installed:
◦ Make sure that the OCR has been installed:
Windows: On the computer desktop, click Start, select Programs or All Programs, click HP, select
your printer name, and then click Printer Setup & Software. Click Add More Software, click
Customize Software Selections, and make sure the OCR option is selected.
- Or -
On the Start screen, click Printer Setup & Software.
Mac OS X: If you have installed the HP software using the Minimum installation option, the OCR
software might not have been installed. To install this software, place the HP software CD into the
computer, double-click the HP Installer icon on the software CD, and when prompted, select the HP
Recommended Software option.
◦ When you scan the original, make sure that you select a document type in the software that creates
editable text. If text is classified as a graphic, it is not converted to text.
Solve scan problems 79