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The display always shows Phone Off Hook
Solution: You are using the wrong type of phone cord. Make sure you are using the 2-wire phone cord
that came with the printer to connect the printer to your phone line. If the phone cord that came with the
printer is not long enough, you can use a longer phone cord to extend the length. You can purchase the
cord at an electronics store that carries phone accessories.
Solution: Other equipment that uses the same phone line as the printer might be in use. Make sure
extension phones (phones on the same phone line, but not connected to the printer) or other equipment are
not in use or off the hook. For example, you cannot use the printer for faxing if an extension phone is off the
hook, or if you are using a computer dial-up modem to send email or access the Internet.
The printer is having problems sending and receiving faxes
Solution: Make sure the printer is turned on. Look at the display on the printer. If the display is blank and
the
(Power) button light is not lit, the printer is turned off. Make sure the power cord is firmly connected to
the printer and plugged into a power outlet. Press the
(Power) button to turn on the printer.
After turning on the printer, HP recommends you wait five minutes before sending or receiving a fax. The
printer cannot send or receive faxes while it is initializing after being turned on.
Solution: If Fax to PC or Fax to Mac has been enabled, you might not be able to send or receive faxes if
the fax memory is full (limited by printer memory).
Solution
• Make sure you used the phone cord supplied in the box with the printer to connect to the telephone
wall jack. One end of the phone cord should be connected to the port labeled 1-LINE on the back of
the printer and the other end to your telephone wall jack, as shown in the illustration.
1 Telephone wall jack
2 Use the phone cord supplied in the box with the printer to connect to the "1-LINE" port
If the phone cord that came with the printer is not long enough, you can use a longer 2-wire phone
cord to extend the length. You can purchase the cord at an electronics store that carries phone
accessories.
• Try connecting a working phone and phone cord to the telephone wall jack that you are using for the
printer and check for a dial tone. If you do not hear a dial tone, call your local telephone company for
service.
• Other equipment, which uses the same phone line as the printer, might be in use. For example, you
cannot use the printer for faxing if an extension phone is off the hook, or if you are using a computer
dial-up modem to send an email or access the Internet.
Chapter 8
86 Solve a problem