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4. Turn off the HP Photosmart, wait one minute, then restart it.
5. Reinstall the HP Photosmart software.
CAUTION: Do not connect the USB cable to the computer until prompted by the
software installation screen.
This section contains the following topics:
•
The HP Photosmart will not turn on
•
I connected the USB cable, but I am having problems using the HP Photosmart with
my computer
•
The display shows the wrong language
•
The wrong measurements are showing in menus on the display
•
I received a message on the display that the printer alignment failed
•
I received a message on the display about a paper jam or a blocked print head
assembly
The HP Photosmart will not turn on
Cause: The HP Photosmart is not properly connected to a power supply.
Solution:
• Make sure the power cord is firmly connected to both the HP Photosmart and the
power adapter. Plug the power cord into a grounded power outlet, surge protector,
or power strip.
1 Power connection
2 Power cord and adapter
3 Grounded power outlet
• If you are using a power strip, make sure the power strip is on. Or, try plugging
the HP Photosmart directly into a grounded power outlet.
Chapter 12
102 Troubleshooting
Troubleshooting