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NOTE: To avoid paper jams, tuck the flaps inside the envelopes.
Cause: The wrong type of envelope is loaded.
Solution: Do not use shiny or embossed envelopes or envelopes that have clasps
or windows.
Borderless printing produces unexpected results
Cause: Printing a borderless image from a non-HP software application produces
unexpected results.
Solution: Try printing the image from the photo imaging software that came with
the HP Photosmart.
The HP Photosmart is not responding
Cause: The HP Photosmart is busy with another task.
Solution: Some documents take a long time to print. If nothing has printed several
minutes after you sent a print job to the HP Photosmart, check your computer to see
if there are any messages.
Cause: The HP Photosmart has a paper jam.
Solution: Clear the paper jam.
For more information, see:
“
Clear paper jams” on page 99
Cause: The HP Photosmart is out of paper.
Solution: Load paper in the input tray.
For more information, see:
“
Load paper” on page 41
Cause: The print head assembly has stalled.
Chapter 12
120 Troubleshooting
Troubleshooting