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Remove memory card or storage device
Cause: A storage device is connected to the front USB port, and then a memory
card was inserted into a memory card slot.
Solution: Remove either the the storage device or the memory card. Only one card
or device can be accessed at a time.
Save failure
Cause: The memory card or storage device was not found.
Solution: Touch OK, then insert a memory card into its slot or connect a storage
device to the front USB port.
Cause: The memory card or storage device is full.
Solution: Touch OK, then remove the memory card or storage device, delete some
files to free up space, and reinsert it.
Cause: The memory card or storage device is in a read-only format, so files cannot
be written to it.
Solution: Touch OK, then remove the read-only memory card or storage device
and insert a writable memory card or storage device.
Cause: The memory card or storage device was removed.
Solution: Touch OK, then reinsert the memory card or storage device.
No memory card
Cause: There is no memory card or storage device detected.
Solution: Insert a memory card or connect a storage device containing a video file.
The file name appears as meaningless text
Cause: The HP Photosmart does not support Unicode. This is a limitation of the
Common Internet File System (CIFS) server.
The CIFS server is included in all network-connected HP Photosmart devices. It
provides network drive letter access to the memory card or storage device in the
HP Photosmart. This lets you read/write files on the network from the memory card
or storage device in the HP Photosmart. The CIFS server appears on your computer
as a network drive. In addition to reading/writing files from your memory card or
storage device, you can also create folders and store other information.
Solution: If a file name was created with Unicode by another application, it will
display as arbitrary characters.
Memory card and front USB port troubleshooting 131
Troubleshooting